About Numero:
Numero, a leading provider of digital advertising solutions, is looking for a highly motivated and experienced Senior Account Manager to join our agency. As a key member of our client success team, you will play a critical role in driving partnership growth by developing and maintaining strong relationships with our clients. The role is based in our Takapuna office, close to the main bus stop and a stone’s throw from the beach and all other amenities that Takapuna has to offer.
Numero operates between the hours of 8:30am – 5pm, Monday to Thursday, and 8:30am – 3pm Friday.
Responsibilities:
- Serve as the primary point of contact for clients and ensure their satisfaction with our services.
- Maintain and grow relationships with clients to increase revenue and maximize client retention.
- Identify upsell and cross-sell opportunities to increase account revenue.
- Create and deliver effective presentations and proposals to clients that showcase our offerings and meet their unique needs.
- Coordinate with internal teams to ensure that client needs are met and projects are completed on time and within budget.
- Manage client contracts, including renewals and negotiations.
- Track and report on account performance, including revenue and client satisfaction metrics.
- Stay up-to-date on industry trends and best practices to provide clients with valuable insights and recommendations.
Requirements:
- Minimum of 5 years experience in digital account management.
- Proven track record of success in managing client relationships and increasing revenue.
- Excellent communication, interpersonal, problem-solving, presentation, and organizational skills.
- Strong attention to detail and ability to manage multiple clients and projects simultaneously.
- Deep understanding of digital marketing, including SEO, SEM, Social Media Marketing, and Display Advertising.
- Proficiency with sales and project management software and CRMs.
- Quick learner with strong negotiating skills.
- Ability to balance persuasion with professionalism.
- Willingness to learn and work within our proven account management process.
- Strong personal time management skills.
- Client-facing meetings experience.
BENEFITS:
- Package negotiable based on experience
- Flexible working hours
- Hybrid working environment
- Beach front office – Takapuna
- Must be dog friendly to our office pooch, Tui
Ready to join THE FASTEST GROWING AGENCY IN NEW ZEALAND?
At Numero, we value personal integrity and are committed to supporting our team in achieving client success and retention. If you meet these qualifications and are ready to take on a challenging and rewarding role, we invite you to apply for this exciting opportunity.
